Terms, Refunds & FAQ

We want you to be happy with every purchase. If you change your mind or experience a problem, contact us within 14 days of purchase and we will honour a refund if the item has not been downloaded.

• Refunds are honoured for digital downloads (WAV files) that have not been downloaded.
• Once a download link has been used, the file is considered consumed and we cannot issue a refund unless the file is faulty or corrupt.
• Merchandise refunds are handled on a case-by-case basis. If the item has not been shipped we will cancel and refund the order.
• To request a refund, email shop@basslinemusic.co.uk with your order number.
• Refunds are processed back to the original payment method within 5-10 working days.

By using Bassline Shop and making a purchase you agree to the following terms.

• Digital products (WAV downloads) are licensed to you for personal use only. You may not redistribute, resell, share or use them in any public or commercial performance without the appropriate rights from the rights holder.
• All purchases are final once a download has been completed. Download links are single-use and tracked for licensing and refund purposes.
• Prices are displayed in GBP and include VAT where applicable. Payment is processed securely by Stripe.
• We reserve the right to remove products from the shop at any time. Removing a product does not affect your right to access items you have already purchased.
• Accounts must be accurate. You must be at least 18 years old or have permission from a parent or guardian to make a purchase.
• We use Microsoft Clarity and Google Analytics to collect pseudonymous usage data (pages visited, clicks, scrolls) to help us improve the shop. These tools do not receive your name, email address, or payment details, and the data is not sold or used for advertising.
• We may update these terms from time to time. Continued use of the shop after changes means you accept the new terms.

We only collect the information needed to process your order and provide access to your purchases.

• We store your email address, order history and download activity for account and licensing purposes.
• Payment information is handled by Stripe. We do not store full card details.
• We use Microsoft Clarity and Google Analytics to understand how visitors use the shop (pages visited, clicks, scrolls). This data is pseudonymous and does not include your name, email, address or card details.
• We do not sell your personal data to third parties.
• Download logs (IP address, user agent, country) are kept for fraud prevention and to enforce licensing.